Shipping & Returns
GWBC ships Australian wide from Geelong, postage is made within 1 - 3 business days from the order being received. This is NOT including postage times.
GWBC also ships Internationally from Geelong, postage is made within 1 - 3 business days from the order being received. This is NOT including postage times.
Our items are all shipped using Australia Post.
Our postage fees is for Postage and Handling Costs -
You are able to select STANDARD / EXPRESS at checkout.
Please take note of the Express zones within Australia Post website – https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage as each area is different. Postage times, do NOT include our processing times as outlined above.
However this can only be a guide only. We can only make a guarantee to you that we will send within our time frames, and we cannot control the delivery of choice made by the carrier. This is out of our control unfortunately. We do our best to accomodate requests of deadlines.
Please do note that all duties and taxes are to be paid by the customer shall International orders be placed via a custom order. Please contact your local customs office for further info before making contact.
Please also note that the postage address provided and on file on PayPal/Afterpay is the one that it is required to be posted to. This is due to the terms and condition entered into with these payment service, we have no control over changing these details for postage. So please do check over your details before placing the order and completing the payment. We take no responsibility for the postage to the incorrect address listed within these services. If it is returned to sender due to this issue, we will require the customer to be responsible for the new postage charges to resend. Unfortunately there will be no refunds on missing / undelivered packages due to an incorrect address on file. If the item is returned to us, the customer will need to be responsible for postage costs to resend.
To ensure that your details are correct, please check the details in your cart, as well as the confirmation email that will be sent to you upon your purchase.
It is the customers responsibility to ensure they have selected the right postage option for their needs. Shall you select the incorrect option for the item - an invoice for outstanding balance or refund for overpay will be issued. Failure to pay for the correct shipping at check out may risk your order being cancelled on our end.
We also cannot be held responsible for any damage made to the package during transportation. We take pride in photographing our items in their postage state as well as packaging images prior to postage.
Please contact us in the event of an issue and we will address this with Australia Post and work alongside you to reach an agreement.
Customers are responsible for any parcels returned to us due to the following reasons:
INCORRECT / INCOMPLETE ADDRESSES
NON COLLECTION FROM POST OFFICE FOR SIGNATURED ITEMS
If the parcel is sent back to us for any reason, and you would like the parcel resent this POSTAGE FEE will be at your EXPENSE. Shall you choose to not proceed with this new postage charge, the item will remain property of GWBC and NO REFUND or RETURN will be repaid.
Return & Exchange Policy
Goods and Products
With a concern for a return, Please email email@example.com and request a return. With this GWBC will need photo of the goods purchased and your receipt from purchase.
We are only able to accept returns from the original purchaser.
All items must be returned in original condition, unused and with no damage, in the original packaging. If any of these requirements are not met, GWBC has the right to deny the return.
Acceptable returns back to GWBC mast be done within 10days of you receiving the goods, with allowing us 3 days to review the good for the decision of the return.
If for any reason the goods are lost in the post back to GWBC we will not be responsible for this we recommend you to return the goods via registered post.
With a concern for a return, Please email firstname.lastname@example.org and request a return. With this GWBC will need the following to have an accepted return.
A return will only be issues if the following has be meet:
Contact is made with us within 24 hours of purchasing by sending and email to email@example.com the event details and your reason to not attend.
If return is accepted the refund will be processed with 7 business days from your written request.
If and event is postponed due to COVID19, your ticket will be transferred to the next available date at no additional fee.
If an event is cancelled, you will be notified in writing of the cancelation and the procedures of how the refund will be made.
GWBC is not responsible for any loss, cost or expenses incurred by you if an event is required to be cancelled for any reason. (besides a ticket according to the terms)